Frequently Asked Questions

How are Companions and SilverFriends matched?

We carefully match our Companions with SilverFriends based on shared interests, personalities, and preferences. Every Companion undergoes:

Empathy-Based Assessments – Ensuring genuine connection and care.
Thorough Background Checks – Prioritizing trust and safety.

We stay in touch to ensure comfort and happiness for both SilverFriends and Companions every step of the way.

How is the safety of seniors assured at SilverPals?

The well-being of our SilverFriends is our top priority. We ensure a secure and trustworthy experience through:

1. Thorough Screening: Every Companions undergoes a detailed screening process, including:
Comprehensive background checks.
Psychometric evaluations to assess empathy, patience, and reliability.
Verification of references and prior experiences.

2. Specialized Training: Companions receive guidance on communication, elder care, and maintaining respectful boundaries.

3. Ongoing Monitoring: Regular check-ins and open feedback channels ensure comfort and safety.

4. Clear Boundaries & Policies: Our service guidelines ensure clarity on roles and expectations. Companions are prohibited from engaging in activities outside of approved services to protect both parties.

5. Emergency Support: A dedicated helpline is available for any urgent concerns.

Your trust matters to us, and every step we take is designed to foster a safe, enriching, and enjoyable companionship experience for your loved ones.

How are Companions selected?

Every Companion is carefully chosen through a rigorous process to ensure trust, empathy, and reliability:

Background Checks: Comprehensive background verifications to ensure safety and reliability.

Psychometric Assessments: Evaluation of empathy, patience, and interpersonal skills.

Interviews: Multiple rounds to assess communication skills, demeanor, and alignment with our values.

Specialized Training: Preparing Companions for meaningful, supportive interactions.

We select individuals who genuinely care about building strong, heartfelt connections with our SilverFriends.

Are SilverFriends assessed for Companion safety?

Yes, we ensure a safe and respectful experience for both SilverFriends and Companions through:

1. Initial Consultation: Before onboarding, we conduct a detailed consultation with SilverFriends (seniors) or their families to understand their needs, preferences, and overall demeanor.

2. Behavioral Assessment: We assess factors such as communication style, friendliness, and cooperation to ensure a positive and safe experience for Companions.

3. Home Safety Check: We evaluate the home environment to ensure it is safe and comfortable for the Companion.

4. Clear Guidelines: Both SilverFriends and Companions are informed about their roles, boundaries, and service expectations to maintain mutual respect.

5. Ongoing Feedback and Support: Regular check-ins to maintain a positive experience.

Our goal is to create a safe, supportive, and enriching relationship where both SilverFriends and Companions can thrive.

Are the Companions paid?

Companions are paid independent contractors, carefully selected and trained to provide quality companionship to our SilverFriends.

Compensation: Paid for their time and dedication based on service hours.

Independent Role:
Not traditional employees but follow strict guidelines to ensure professionalism and care.

We value the contributions of our Companions and ensure they are supported and rewarded for creating meaningful connections with our SilverFriends.

What services are NOT provided?

While our Companions offer meaningful engagement, they do not provide:
- Medical care (medication administration, wound care)
- Personal care (bathing, dressing, feeding, continence care)
- Ambulatory support (mobility assistance, dementia care)
- Household tasks (meal prep, cleaning, chores)
- Assisted living services 

**Our focus is on companionship, enrichment, and emotional well-being.**

Where are your services available?

Currently, our companionship services are offered within Toronto & the GTA. We are actively working on expanding to more locations in the future!